keep getting this pop up... down downloaded it used the fire fox setting still nothing ....went to delorme no help there could not get past there spam protection... at it for 4-5 hr\snow and going nuts...I can phone anyone if they could talk me through this am I num ... no.... I help, and fix, other peoples computer glitches not... an I.T. but not new to this...I must be missing something very simple and we will be laughing very soon...oh yes I replugged and changed computers,, re re plug in everything re started everything re pluged everything. help plz