I certainly can understand Robert's frustration as many businesses don't care much about customer service anymore. There is a point after many calls and trips to somewhere that it just isn't worth it. I just wish there was someway to prove to a company that their decision not to help is hurting them. Too bad Robert couldn't copy and paste this entire thread and the total amount of members that potentially read it. I had trouble with VIP a year and a half ago just because they wanted me to show ID for a $11 credit card purchase. I wrote a letter and mentioned how some stores don't even have you sign for under $25 and what about all the self serve counters where no one even sees your credit card. They wrote back and said too bad. I wrote back again and said I would never use their store again. They actually wrote back and said "so?" I now mail them receipts when I buy tires from Pep Boys. It makes me feel good but it won't ever get me anything except a stamp bill. Just a we're sorry would have kept me as a customer. Roberts experience would make me wonder if I would buy from Delorme.