I've had bad experiences with Delorme as well. (We have one GeocachingMaine.org member who works for Delorme - I hope he's monitoring this thread.)
I had a problem with "Street Atlas", so I took my laptop to Delorme to have them look at it. After being "triaged" through the staff at the shop, they brought out 2 techs, who couldn't figure out the problem either. I came away disappointed, but eventually found the answer in an internet forum. I was also surprised that they weren't too concerned about the problem. Seems to me that a company that write a software package would want to figure out how to fix a bug!
Sheesh!



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